Ticket Guide is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us.

This policy, together with our Cookie Policy, sets out the approach that we, Ticket Guide, take to the collection and handling of any such information and applies to all websites, mobile apps and other services operated by us such as newsletters.

By using the Ticket Guide Services you are deemed to agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any queries.

In the event of any changes to our approach, we will update this policy and post the latest version on this page – please check back regularly to ensure you remain up to date.

What kind of information does Ticket Guide collect?

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at Ticket Guide from, the features or functionality you selected whilst using the Ticket Guide Services and your general geographic location.

How and when does Ticket Guide collect this information?

We collect information that you voluntarily provide to us during your use of the Ticket Guide Services. This can range from Non-Personal Information, such as the dates and desired destination you ask us to run a search against. Whether or not you provide us with this kind information is always entirely under your control.

In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the Ticket Guide Services, as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the Ticket Guide Services from.

How does Ticket Guide use this information?

To deliver the Ticket Guide Services

We use your information to deliver the Ticket Guide Services and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, or emailing you newsletters or price alerts that you have selected to receive.

To optimise & personalise the Ticket Guide Services

In addition to using your information to deliver the essential aspects of the Ticket Guide Services, we also use it to optimise and personalise your experience of the Ticket Guide Services. For example, we will use cookies to remember your language and currency preferences and may also personalise your experience by highlighting or recommending certain information or travel options that we believe is relevant to you based on your search history and use of the Ticket Guide Services.

To better understand, improve and protect the Ticket Guide Services

We use information we collect about how users interact with the Ticket Guide Services in order to identify and correct faults, improve our services and inform business decisions, as well as for security and fraud-prevention purposes.

To generate aggregated datasets that inform our business and the travel industry

We use information we collect about users to generate datasets of Non-Personal Information. These datasets allow us to generate helpful product insights.

To contact you

We use your information to contact you with notifications or alerts you have requested, such as email newsletters or price alerts, or which are otherwise necessary for us to send to you in order to provide the Ticket Guide Services you have selected. We may also notify you about any changes or updates to the Ticket Guide Services or to this policy, our Cookie Policy, or to respond to communications you have sent us, such as via our contact us page or on social media.

When will Ticket Guide share your information with third parties?

Sharing Personal Information with third parties who process it only under Ticket Guide’s instruction

We share information relating to our users with selected third parties who perform services on our behalf and under our instruction (“Third Party Processors”). We ensure that any Third Party Processor which handles information on our behalf does so pursuant to contractual terms which require that the information is kept secure and, where that information contains any Personal Information, is processed in accordance with applicable data protection laws and used only as we have instructed and not for that Third Party Processor’s own purposes (unless you have explicitly consented to them doing so).

Third Party Processors may be located in, or process your information, outside of the country in which you are based. Where our use of a Third Party Processor involves the transfer of Personal Data from within Europe to a location outside of the European Economic Area, we will put in place appropriate measures to ensure that the Personal Data is adequately protected in that location, most often by applying European Commission-approved standard contractual clauses and robust security checks.

Disclosing information for legal and other reasons

We may disclose your information where necessary to a prospective buyer or ultimate buyer if Ticket Guide itself (or part of our business) is sold. We may also disclose your information if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action against us or to enforce our rights and claims.

How does Ticket Guide keep my Personal Information safe and secure?

We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those Ticket Guide employees who need to come into contact with it in order to fulfil their role and enable the Ticket Guide Services to be provided to you.

Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.

Where does Ticket Guide store my information?

The information we collect from you is stored on secure servers in various locations around the world. However, any Personal Information we collect from you is only stored within servers located in Holland.

Does Ticket Guide use cookies or other tracking tools?

We use a combination of cookies and similar tracking technologies to collect, in line with this policy, Non-Personal Information from you relating to how you are using the Ticket Guide Services. Please see our Cookie Policy for more detailed information on how the Ticket Guide Services make use of these technologies.

You may be able to control how these technologies are applied to you via the settings in your browser or on your mobile’s operating system.

Do third party platforms comply with this policy?

The Ticket Guide Services contain links to third party websites and applications and may sometimes give you the option to export information to those platforms. Please be aware that we are not responsible for the privacy practices of such third party websites. When you leave or otherwise cease using the Ticket Guide Services, or transfer your information from the Ticket Guide Services to a third party platform, we encourage you to read the applicable privacy policies of each and every third party platform that you allow to collect information from you.

Does Ticket Guide collect information from children?

The Ticket Guide Services are not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via the Ticket Guide Services. We do not knowingly collect Personal Information from children under 13, and will delete any that we learn we have collected or received that was not provided by, or with express consent on behalf of, the child’s parent or legal guardian.

How can I access or manage my Personal Information?

If you have created an account with Ticket Guide you can manage some of your Personal Information and subscription preferences from within your profile settings.

You also have the right to ask us not to process your Personal Information for marketing purposes at any time. You can exercise this right by contacting us at any time. You can also opt-out of receiving any non-essential emails, including marketing emails, by clicking the unsubscribe link contained at the bottom of such emails.

We are happy to provide you with details of the Personal Information we are holding about you at any point in time. Please email [email protected] for more information

Contacting Us

If you have any questions about this policy, please email [email protected]

How can I delete my Personal Information?

If you want to delete your Personal Information, please send an email to [email protected]